Order Processing
All orders are processed within 2-5 business days (excluding weekends and holidays). Once your order has
been packed and shipped, you will receive a shipping confirmation email with tracking information.

Estimated Shipping Times
We proudly ship to most countries worldwide. Estimated delivery times vary based on your location:

- USA, Canada, UK, Europe, Australia: 6-15 business days
- All other countries: 10-20 business days

These are estimates and may vary slightly due to external factors such as customs inspections, courier
delays, or high-volume periods.

Shipping Costs & Free Shipping
We offer free standard shipping on orders that meet the minimum purchase requirement:

- United States: Free shipping on all orders over $99.99 USD
- International Orders: Free shipping thresholds vary by country and are calculated automatically at checkout
based on your location.

For orders below the free shipping threshold, shipping rates will be displayed at checkout and depend on
your destination and order size.

At Lumea, we do our best to keep shipping affordable for all customers worldwide. Free shipping eligibility outside the U.S. may differ due to regional logistics and customs policies.

Tracking Your Order
Once your order has shipped, you'll receive a tracking number via email. You can track your shipment directly
using the link provided or by visiting our Track My Order page.

Customs, Duties & Taxes
For international orders, customs duties or taxes may apply depending on your country's regulations. These
charges are not included in your purchase price and are the responsibility of the customer.

Additional Notes
- Orders may arrive in multiple shipments if they include different products or come from separate fulfillment locations.
- We are not responsible for delays caused by customs, courier services, or events outside of our control
(e.g. natural disasters, holidays).
- Please ensure your shipping address is complete and accurate. Lumea is not responsible for orders shipped to incorrect or incomplete addresses.

Need Help?
If you have questions about your order, feel free to contact our support team at contact@lumeaone.com.
We're always happy to help!